Welcome to Turtle Learn. These Terms of Service ("Terms") govern your access to and use of the websites, mobile applications, software, and related services (collectively, the "Service") operated by Kazoo Technology (Hong Kong) Limited ("Kazoo," "we," "us," or "our"). Please read these Terms carefully before using the Service.
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not access or use the Service.
1. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-Service notice. Your continued use of the Service after the revised Terms have become effective constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
2. Description of Service
Turtle Learn is an AI-assisted learning and teaching platform designed to support foundational and language learning in primary and secondary educational settings. The Service includes interactive exercises, curriculum tools, teacher-facing content management, and related educational resources available through our website and mobile application. The Service may be offered in various configurations, including individual subscriptions, school or institutional licenses, and bundled physical-digital learning kits.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, and without liability to you.
3. AI-Assisted Features
Certain features of the Service may use automated processing (including AI-assisted feedback and analytics) to support teaching and learning workflows, such as generating practice recommendations or summarising performance trends for educators. AI-assisted outputs may contain errors and should be reviewed by educators or parents/guardians.
We do not use automated processing to make high-stakes decisions that produce legal or similarly significant effects on a child without appropriate human oversight.
4. Eligibility and Account Registration
The Service is intended for use by schools, educational institutions, teachers, parents, and students. To access certain features of the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration;
- Maintain and promptly update your account information to keep it accurate and complete;
- Keep your login credentials confidential and not share them with any third party;
- Notify us immediately at support@kazootechnology.com if you suspect any unauthorised access to your account;
- Accept responsibility for all activities that occur under your account.
We reserve the right to terminate or suspend any account that we reasonably believe has been used in violation of these Terms.
5. School and Institutional Accounts
When the Service is accessed under a school or institutional license, the school or institution ("School") is the account holder of record. The School's designated administrator(s) are responsible for:
- Ensuring that all users under their account (including teachers and students) comply with these Terms;
- Obtaining any consents required by applicable law before creating accounts for students, particularly minors;
- Managing user access, including promptly deactivating accounts for individuals who are no longer associated with the School;
- Ensuring that the School's use of the Service complies with any applicable education laws and regulations in their jurisdiction.
If a separate agreement exists between Kazoo and the School, the terms of that agreement will govern to the extent they conflict with these Terms.
6. Acceptable Use
You agree to use the Service only for lawful, educational purposes and in accordance with these Terms. You must not:
- Use the Service in any way that violates any applicable local, national, or international law or regulation;
- Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable;
- Attempt to gain unauthorised access to any part of the Service, other accounts, computer systems, or networks connected to the Service;
- Use any automated means (including robots, scrapers, or data-mining tools) to access or collect data from the Service without our prior written consent;
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service;
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission;
- Introduce any viruses, Trojan horses, or other harmful or malicious code into the Service;
- Use the Service to send unsolicited communications (spam);
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
We reserve the right, but are not obligated, to monitor use of the Service and to remove or disable access to any content or account that we determine, in our sole discretion, violates these Terms.
7. Purchases, Subscriptions, and Billing
Pricing
Pricing for the Service is set out on our website or in a separate order form. All prices are quoted in the currency specified at the time of purchase and are exclusive of applicable taxes unless otherwise stated.
Payment
By providing payment information, you authorise us (or our payment processor) to charge you for the applicable fees. You are responsible for ensuring your payment information is accurate and up to date. We use third-party payment processors and do not store full payment card details on our own servers.
Subscriptions and Renewal
Subscription plans may renew automatically at the end of each billing period unless you cancel before the renewal date. If you purchased a subscription through the Apple App Store or Google Play, you must manage cancellations and renewals through those platforms. If you purchased directly from us, you may cancel through your account settings or by contacting us at support@kazootechnology.com. Cancellation takes effect at the end of the current billing period.
Refunds
Except as required by applicable law, purchases made directly from us are final and non-refundable. If you purchased through the Apple App Store or Google Play, refunds (if any) are governed by those platforms’ policies. If you believe you have been charged in error for a direct purchase, please contact us within 30 days of the charge at support@kazootechnology.com and we will review your request.
Free Trials
We may, at our discretion, offer free trial periods for certain subscription plans. At the end of any free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial period ends.
8. Intellectual Property Rights
Our Content
The Service and all content, features, and functionality therein — including but not limited to software, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the selection and arrangement thereof — are owned by Kazoo, its licensors, or other providers, and are protected by copyright, trademark, patent, trade secret, and other applicable intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your personal or internal educational purposes. This licence does not include any right to resell or make commercial use of the Service or its contents.
Trademarks
"Turtle Learn," "Touring Turtle," "Kazoo Technology," and related logos and marks are trademarks or registered trademarks of Kazoo Technology (Hong Kong) Limited. You may not use these marks without our prior written consent.
Feedback
If you provide us with any suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, and incorporate such Feedback into the Service without any obligation to you.
9. User Content
Certain features of the Service allow you to submit, upload, or share content such as student work, custom lesson materials, or communications ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant Kazoo a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display your User Content solely as necessary to provide and operate the Service.
You represent and warrant that: (a) you own or have the necessary rights to submit your User Content; (b) your User Content does not infringe the rights of any third party; and (c) your User Content complies with these Terms and all applicable laws.
We do not claim ownership of User Content and will not use student learning data for advertising or marketing purposes.
10. Privacy and Children's Data
Our collection and use of personal data in connection with the Service is governed by our Privacy Policy. By using the Service, you consent to our collection and use of personal data as described therein.
The Service is designed for use in educational settings, which may include children under 18. Where student accounts are created on behalf of minors, this is done through a school or parent/guardian. We collect only the minimum personal data necessary to provide the requested educational functionality and we do not sell children's personal data or use it for advertising profiling. Schools and parents/guardians are responsible for obtaining any required consents before enrolling minors on the Service.
The Service is not intended to enable public sharing by children. We do not provide open social networking features for students (such as public profiles or public chat) as part of the core learning experience.
11. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party services. These links are provided for convenience only. We have no control over the content of those sites or services and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of any linked third-party site or service is at your own risk and subject to that third party's terms and policies.
12. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
Kazoo does not warrant that: (a) the Service will function uninterrupted, securely, or be available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements or expectations.
Educational outcomes depend on many factors beyond the use of the Service, including individual student effort, teacher involvement, and broader learning environments. Kazoo makes no guarantee of specific learning outcomes.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KAZOO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT KAZOO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF KAZOO TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO KAZOO IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you to the extent prohibited by law.
14. Indemnification
You agree to defend, indemnify, and hold harmless Kazoo and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your User Content; (c) your use of the Service; or (d) your violation of any third party's rights or applicable law.
15. Term and Termination
These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the Service will immediately cease.
You may terminate your account at any time by contacting us at support@kazootechnology.com. Termination of your account does not entitle you to any refund of prepaid fees except as required by applicable law.
Sections 8 (Intellectual Property Rights), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law), and 17 (General Provisions) shall survive any termination of these Terms.
16. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
17. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any separate agreements or order forms you have entered into with us, constitute the entire agreement between you and Kazoo with respect to the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorised representative of Kazoo.
Assignment
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets, without notice to you.
Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government action, labour disputes, or failures of third-party infrastructure or services.
Language
These Terms may be provided in multiple languages for convenience. In the event of any conflict between versions, the English version shall prevail to the extent permitted by applicable law.
18. Contact Us
If you have any questions about these Terms, please contact us at:
Kazoo Technology (Hong Kong) Limited
Email: privacy@kazootechnology.com
Website: www.turtlelearn.com
